If you would like to get in touch, we would love to hear from you.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges and how long will delivery take?

At Painted Sound, our aim is to make the customer experience the best possible. For this reason, we offer free express shipping Australia wide on orders over $200, to get your purchase, in your hands, in the fastest possible time frame. Orders under $200 will incur a shipping fee of $10.

If your order is placed and payment cleared before 2pm, your order will be dispatched on the same day. We use Australia Post and couriers services for deliveries.

Any delays in shipping of your order such as due to lack of stock, or your payment fails our 3rd party security checks, we will notify you as soon as possible. Please be mindful, these payment security measures are in place to protect both our customers, the general public and the merchant.

What exactly happens after ordering?

Congratulations on placing your order!

After you place your order you will be sent a confirmation email with details such as the items you ordered, billing address and shipping address. We then get busy packing your order to ship it out to you as quickly as possible. Once your order is set to sail, we will send you a confirmation email complete with tracking number for your reference.

For further info and things to note regarding delivery of your order, please visit our Shipping page.

Which payment methods are accepted in the Online Shop?

Customers have the choice to pay with most major credit cards via Square or PayPal. Customers are welcome to use money in their PayPal account to transfer, or bank transfer is also available. Please email us for bank transfer details. Afterpay is another option for those wanting to shop now and pay later. Please visit the Afterpay section for more details regarding this payment system.

How secure is shopping in the Online Shop? Is my data protected?

We take security very seriously at Painted Sound and you can feel confident our online shop is secure. Firstly, our site has a valid SSL, which encrypts all activity. Secondly, we only use professional and highly reputable payment gateways in Square and PayPal. Furthermore we added security measures on our site.

Do I receive an invoice for my order?

Yes we will email you an invoice for your order.

Get In Touch

   [email protected]

  0420 979 443

We call Melbourne home.

During weekdays, we endeavour to respond to your email and social media messages within 1 hour, if not then we will get to you within 24 hours. If you just can’t wait, please call between 8:00am – 9:00pm (AEST). 

On weekends, we like to gig, however, will get back to you the next business day if not before.