01 December 2021
We are based in Melbourne.
We recommend EXPRESS POST to avoid delays at the moment as per Australia Post.
Painted Sound offer FREE shipping Australia wide on orders over $200, or you may purchase Standard or Express services if you would like your product faster.
All orders below $200, customers will have the choice of either:
- Express Post $14
- Standard Post $10
- Some smaller items have free shipping without tracking
Both shipping options come with tracking where possible.
We use primarily Australia Post for our delivery fulfilment and some courier providers at times.
Normally: Australia Post has Express Post as 1 business day delivery and Standard Post as 2-4 business days, to Australian Metropolitan cities. Rural destinations and WA may take longer. Please visit Australia Post website for up to date delivery time frames.
*Shipping timeframes are approximates only.
If your order is placed and payment cleared before 2pm, your order will be dispatched on the same day. If you want to be certain of shipment time frame prior to purchase then live chat, email or call us.
Any delays in shipping of your order such as due to lack of stock, or your payment fails our 3rd party security checks, we will notify you as soon as possible. Please be mindful, these payment security measures are in place to protect both our customers, the general public and the merchant.
Orders are dispatched on business days Monday to Friday. No orders are shipped on weekends or Victorian public holidays
The delivery process:
- Painted Sound delivers to physical address as well as PO Boxes.
- Someone will need to be present at the provided address to accept and sign for the delivery on the delivery date. Identification will need to be provided upon signing.
- An email will be sent to you providing tracking number and courier details to track the progress of shipment.
- You may designate a delivery date that best suits you when placing the order, have your order shipped to a work address during business hours or provide an address where someone will be present to accept and sign for the delivery.
- If delivery is attempted and nobody is present to accept and sign, the courier company will leave a card, Australia Post will delivery to the most local post office and you will need to collect from the nominated post office providing Identification with matching address to that on the delivery. If a rescheduled delivery is needed at a cost after a failed delivery attempt, Painted Sound will not be liable to cover that cost.
Painted Sound use Australia Post for all orders dispatched to New Zealand.
All New Zealand orders will be sent standard post flat rate of $32 and will take 5-7 business days to deliver.
Please note: Not all products are available to be shipped to New Zealand, only permitted items.
We only ship within Australia & New Zealand.