SHIPPING

FREE EXPRESS SHIPPING AUSTRALIA WIDE ON ORDERS OVER $200 AUD

At Painted Sound, our aim is to make the customer experience the best possible. For this reason, we offer free express shipping Australia wide on orders over $200, to get your purchase, in your hands, in the fastest possible time frame. If your order is placed and payment cleared before 2pm, your order will be dispatched on the same day. We use Australia Post and couriers services for deliveries.

Any delays in shipping of your order such as due to lack of stock, or your payment fails our 3rd party security checks, we will notify you as soon as possible. Please be mindful, these payment security measures are in place to protect both our customers, the general public and the merchant.

The delivery process:

  • Painted Sound delivers to physical address as well as PO Boxes*.
  • Someone will need to be present at the provided address to accept and sign for the delivery on the delivery date. Identification will need to be provided upon signing.
  • An email will be sent to you providing tracking number and courier details to track the progress of shipment.
  • You may designate a delivery date that best suits you when placing the order, have your order shipped to a work address during business hours or provide an address where someone will be present to accept and sign for the delivery.
  • If delivery is attempted and nobody is present to accept and sign, the courier company will leave a card, Australia Post will delivery to the most local post office and you will need to collect from the nominated post office providing Identification with matching address to that on the delivery. If a rescheduled delivery is needed at a cost after a failed delivery attempt, Painted Sound will not be liable to cover that cost.

*PO Boxes:  We only use Australia Post for all orders shipped to PO boxes. Signature is not required upon delivery, however, identification will be required upon collection.

NEW ZEALAND

Painted Sound use Australia Post for all orders dispatched to New Zealand.

OTHER COUNTRIES

We only ship our products within Australia & New Zealand

Please note – orders are dispatched on business days Monday to Friday. No orders are shipped on weekends or Victorian public holidays.