BUTTONS

There are 3 on your player

Bone Conduction Player Controls

POWER BUTTON

Press 1x to start & stop

Press 2x to toggle shuffle

Hold to turn device on/off

 

MINUS BUTTON

Hold to decrease volume

Press 1x for previous track

 

PLUS BUTTON

Hold to increase volume

Press 1x for next track

LED Light & Sounds

Learn the Indicators

PLAYBACK INDICSATORS

Ordered: 1 flash per second

Shuffled: 1 long flash & 3 short flashes

Paused: Solid light

Low Battery: Beeping sound

 

Charging Indicators

Charging: 1 flash per second

Charged: Solid light while plugged in

WEAR TIPS

  • First, turn your player on.
  • If wearing goggles, place those on before putting on your Bone Conduction Player.
  • Loop the headphones around your ears; they should rest on top of the ears the way glasses would. The bone conduction piece at the end should sit right in front of your ear.
  • Press the PLAY button!

Care Tips

Rinse and Dry

– After each swim, turn off the Bone Conduction Player and rinse it using fresh water. This will help get any chlorine or salt off.

– Lightly pat dry the Bone Conduction Player, then air-dry for at least 12 hours.

Charging

– Allow the Bone Conduction Player to fully dry before charging.

– Only charge as needed, and only for 3-4 hours maximum.

 

PUT  MUSIC  ON  YOUR  PLAYER

We make first-time setup easy for either MAC or PC users.

PC: Step 1

Connect Your Bone Conduction Player

Plug your charging cable into a USB port on your computer and connect the magnetic strips together on the player.

PC: Step 2

Select Your Player

Locate your player in the File Explorer. Do this by clicking on “This PC” in the left bar of Windows File Explorer.

To open File Explorer, you can click on the file icon on the bottom of your screen, or you can hold the Windows key on your keyboard and press the letter E.

The player will be listed under USB devices. Your computer will probably only recognize the Bone Conduction Player as something generic like “USB”, “USB Drive”, “No Name“, or “Unknown“. In the office, our computers see it as USB Drive (E:).

PC: Step 3

Choose Your Tracks

In a separate window, open a music folder or iTunes playlist.

PC: Step 4

Drag & Drop Your Files

Highlight all of your files, then click and drag them onto your Bone Conduction Player.

You can also copy and paste your files onto your player. Highlight all of your files, then hold the CTRL key on your keyboard and press the letter C. Next, click inside of your Bone Conduction Player window and hold the CTRL key and press the letter V.

(Tip: It is important that you drag only your audio files directly into the player. Do not drag folders onto the player or else your files will not be recognized.)

The Bone Conduction Player is compatible with MP3 and WMA files.

PC: Step 5

Eject Before You Disconnect

Right click on the player within the File Explorer (Remember, it may be a generic name like “USB Drive (E:)” ) and click Eject. Ejecting your player before unplugging will prevent any file corruption.

PC: Step 6

Disconnect & Test

After the computer prompts you that it is safe to remove your player, unplug the USB cord from the computer.

To test that your music transfer has been successful before going to the pool, press PLAY. If you hear music, congrats! You are ready to swim with your Bone Conduction Music Player.

Hold the PLAY button for 3 seconds to turn it off.

MAC: Step 1

Connect Your Bone Conduction Music Player

Plug your player into a USB port on your computer and connect the magnetic strips together on the player.

MAC: Step 2

Select Your Player

Open the Finder App and select your Player. The Bone Conduction Player will be listed under the “Devices” section in the left column, likely as “NO NAME”.

MAC: Step 3

Choose Your Tracks

Open a separate Folder of your music, or your desired iTunes playlist.

MAC: Step 4

Drag & Drop Your Files

Highlight all of your files, then click and drag them onto your Bone Conduction Player.

You can also copy and paste your files onto the player. Highlight all of your files, then hold the Command key on your keyboard and press the letter C. Next, click inside of your Bone Conduction Player window and hold the Command key and press the letter V.

(Tip: It is important that you drag only your audio files directly into the player. Do not drag folders onto the player or else your files will not be recognized.)

The Bone Conduction Player is compatible with MP3 and WMA files.

MAC: Step 5

Eject Before You Disconnect

Click the “Eject” icon in the devices section within the Finder app (Remember, unless you’ve renamed it, your player will likely display as “NO NAME”). Ejecting your player before unplugging will prevent any file corruption.

MAC: Step 6

Disconnect & Test

Once the player is no longer shown in your devices section of your Finder, unplug the USB cord from the computer.

To test that your music transfer has been successful before going to the pool, press PLAY. If you hear music, congrats! You are ready to swim with your device.

Hold the PLAY button for 3 seconds to turn your player off.

 

TROUBLE  SHOOTING

Troubleshooting

Let’s reset your player

Resetting your player will restart the player and should get it up and working in no time! 

  1. To reset, press and hold the Play/Pause button for 10 seconds to reset the controls. The LED light will flash and then turn off. 
  1. After resetting, turn on your player by pressing and holding the Play/Pause center button and listen for your music to begin.
  1. If this does not work, press and hold the Play/Pause button for 30 seconds. 
  1. Try again to turn on your player by pressing and holding the Play/Pause center button and listen for your music to begin.

 

Let’s check if the player needs to be charged.

The player may have run out of battery. Let’s charge the device and see if it turns on after charging. 

 
After swimming with your device, turn off the player by pressing and holding the Play/Pause button for 3 seconds until the light turns off. If the player is not turned off it may continue to play and run out of battery while you are not using it. 
 
 
Please try all of the options below until your device begins to charge:

1. Make sure the USB cable has completely attached to the player. The magnetic strips should click into place. If the magnets are repelling each other you need to place it on there differently.
 
2. Charge your player using a different USB port on your computer (ex: if you are using a desktop, try one of the USB ports in the back). If you are using a laptop, make sure your laptop is turned on, charged and not in sleep mode. 
 
3. If your player still won’t charge on your computer, restart your computer and check again. If this does not work, check your computer for updates and update if necessary. Then plug it in again and try to charge it after updating. 
 
4. Charge your device using a different computer (make sure the computer is turned on and not in sleep mode). 
 
5. Charge your device using a brick charger that plugs into the wall. After plugging in your player, it may take a few moments for the device to begin charging. Wait 10-15 minutes or until the light starts quickly blinking which indicates that the player is charging. 
 

*We recommend never charging more than 3 hours at a time and never charging while wet or damp. Charging the device while wet/damp or overcharging the device will permanently damage the device and it will cease to function properly. 

Let’s reset your player

Resetting your player will restart the player and should get it up and working in no time! 

  1. To reset, press and hold the Play/Pause button for 10 seconds to reset the controls. The LED light will flash and then turn off. 
  1. After resetting, turn on your player by pressing and holding the Play/Pause center button and listen for your music to begin.
  1. If this does not work, press and hold the Play/Pause button for 30 seconds. 
  1. Try again to turn on your player by pressing and holding the Play/Pause center button and listen for your music to begin.

 

Let’s check if the player needs to be charged.

The player may have run out of battery. Let’s charge the device and see if it turns on after charging. 
 
After swimming with your device, turn off the player by pressing and holding the Play/Pause button for 3 seconds until the light turns off. If the player is not turned off it may continue to play and run out of battery while you are not using it. 
 
 
Please try all of the options below until your device begins to charge:

1. Make sure the USB cable has completely attached to the player. The magnetic strips should click into place. If the magnets are repelling each other you need to place it on there differently.
 
2. Charge your player using a different USB port on your computer (ex: if you are using a desktop, try one of the USB ports in the back). If you are using a laptop, make sure your laptop is turned on, charged and not in sleep mode. 
 
3. If your player still won’t charge on your computer, restart your computer and check again. If this does not work, check your computer for updates and update if necessary. Then plug it in again and try to charge it after updating. 
 
4. Charge your device using a different computer (make sure the computer is turned on and not in sleep mode). 
 
5. Charge your device using a brick charger that plugs into the wall. After plugging in your player, it may take a few moments for the device to begin charging. Wait 10-15 minutes or until the light starts quickly blinking which indicates that the player is charging. 
 

*We recommend never charging more than 3 hours at a time and never charging while wet or damp. Charging the device while wet/damp or overcharging the device will permanently damage the device and it will cease to function properly. 

**Also check if your unit is charging properly and the charge cable is not broken if possible.

Let’s fix this charging issue!

Please try all of the options below until your player begins to charge:

1. Make sure the USB cable has completely connected to the Bone Conduction Music Player. The magnetic strip should click into place on its own when you place it on top of the charging pins. If you are placing it the wrong way, the magnets will repel each other.

2. Charge your player using a different USB port on your computer (ex: if you are using a desktop, try one of the USB ports in the back). If you are using a laptop, make sure your laptop is turned on, charged, and not in sleep mode.

3. If your player still won’t charge on your computer, restart your computer and check again. If this does not work, check your computer for updates and update if necessary. Then plug it in again and try to charge it after updating.

4. Charge your player using a different computer (make sure the computer is turned on and not in sleep mode).

5. Charge your player using a brick charger that plugs into the wall.

6. Check your cable to see for any wear and tear and test another unit if possible.

 

Is the Bone Conduction Music Player recognized by your computer?

Let’s see if your device is recognized by your computer- we may be able to fix it on your computer and get it up and working in no time!

When you plug your device into any USB port on any computer- does it show up on your computer somewhere? The Bone Conduction Music Player may be labeled as “No Name” or “Unknown” or “USB device” when it is plugged into your computer.

If you’re using a Mac it will show up on your desktop or Finder and you may hear a sound when it is recognized by your computer.

If you are using a Windows computer you may hear a sound and see a dialogue box when the device is plugged in. If not, look for the device in Windows Explorer. It may be labeled as ‘C’ Drive or ‘F’ Drive or something like that. 

 

If your device is still not being recognized go to option Reset My Device and follow instructions.

 

**After plugging in your Bone Conduction Music Player, it may take a few moments for the device to begin charging. Wait 10-15 minutes or until the light starts quickly blinking which indicates that the player is charging. 

**We recommend never charging for more than 3 hours at a time and never charging while wet or damp. Charging the device while wet/damp or overcharging the device for more than 3 hours will permanently damage the device and it will cease to function properly. 

**Also check if your unit is charging properly and the charge cable is not broken if possible.

When you plug in your device into any USB port on any computer- does it show up on your computer in a different location? It may be labeled as “No Name” or “Unknown” or “USB Drive” when it is plugged into your computer.

 If you’re using a Mac it will show up on your desktop or Finder and you may hear a sound when it is recognized by your computer. 

If you are using a Windows computer you may hear a sound and see a dialogue box when it is plugged in. If not, look for the device in Windows Explorer. It may be labeled as ‘C’ Drive or ‘F’ Drive or something like that. 

Check your cable to see for any wear and tear and test another unit if possible.

Still not being recognized?

Please try all of the options below until your player is recognized: 

  1. Make sure the USB cable has completely attached to the player. The magnetic strip should click on and firmly attached. If the magnets are repelling each other, you are placing it on the wrong way.
  2. Insert your device using a different USB port on your computer (ex: if you are using a desktop, try one of the USB ports in the back). If you are using a laptop, make sure your laptop is turned on, charged, and not in sleep mode.
  3. If your player still isn’t recognized, restart your computer and check again. If this does not work, check your computer for updates and update if necessary. Then plug it in again after updating to see if it is recognized now. 
  4. Test your device using a different computer (make sure the computer is turned on and not in sleep mode). 
  5. Check your charge cable for any issues such as wear and tear, frayed wires or damage. Test cable if possible.

If your device is still not being recognized go to option Reset My Device and follow instructions.

 

**We recommend never charging more than 3 hours at a time and never charging while wet or damp. Charging the device while wet/damp or overcharging the device will permanently damage it and it will cease to function properly. 

**Also check if your unit is charging properly and the charge cable is not broken if possible.

Let’s check out the files on the Bone Conduction Music player:

The Swimbuds Bone Conduction music player is designed to support files in MP3, WMA, WAV, APE, FLAC, OGG, and AAC-LC formats. Let’s check out what kind of music files are on the Swimbuds Bone Conduction player. 

Please follow the instructions below:

  1. Plug your device into your computer. 
  2. First, check if any of your songs are in a file folder on the Swimbuds Bone Conduction music player. Songs need to be directly on the player and not in sub-folders. Songs in folders will not play. Move any songs in folders directly on the player instead of in a sub-folder. Delete any folders on the player as well. 
  3. Next, check the file format of all the music on your player. Any music in a format other than the ones listed above will not play on the device. If the file format is not showing, you may right-click on each song to check the file format. 
  4. Remove any songs, not in supported formats from the player. 
  5. Now you may properly eject your player and turn it on to listen to your music. 

 

Still nothing?

1. Plug the player into your computer. 

2. Select all the music on your player and delete it. This will only delete music from your player and not your computer. 

3. Go to iTunes and find your MP3/MPEG music. Copy and paste or click and drag your mp3 music over to the player. 

4. Properly eject the Swimbuds Bone Conduction music player. 

5. Test your device to see if you can hear your music now! 

Let’s check out the files on the Bone Conduction Music player

The Swimbuds Bone Conduction music player is designed to support files in MP3, WMA, WAV, APE, FLAC, OGG, and AAC-LC formats. Let’s check out what kind of music files are on the Swimbuds Bone Conduction player.

Please follow the instructions below:

1. Plug your device into your computer.

2. First, check if any of your songs are in a file folder on the Swimbuds Bone Conduction music player. Songs need to be directly on the player and not in sub-folders. Songs in folders will not play. Move any songs in folders directly on the player instead of in a sub-folder. Delete any folders on the player as well.

3. Next, check the file format of all the music on your player. Any music in a format other than the ones listed above will not play on the device. If the file format is not showing, you may right-click on each song to check the file format.

4. Remove any songs, not in supported formats from the player.

5. Now you may properly eject your player and turn it on to listen to your music. 

Still nothing?

Let’s Re-add your Music

Sometimes it’s helpful to remove all the songs of the Swimbuds Bone Conduction music player and then re-add MP3/MPEG songs. 

Sometimes some songs do not finish transferring over to the player so they will show up on your list of music but not actually be on the player. 

Please follow the instructions below to complete this process: 

  1. Plug the player into your computer. 
  2. Select all the music on your player and delete it. This will only delete music from your player and not your computer. 
  3. Go to iTunes and find your MP3/MPEG music. Copy and paste or click and drag your mp3 music over to the player. 
  4. Properly eject the Swimbuds Bone Conduction music player. 
  5. Test your device to see if you can hear your music now! 



 

**Also check if your unit is charging properly and the charge cable is not broken if possible.